VIVIAN LE
Please contact me at: [email protected]
Availability: Monday-Friday ( weekend also available on advanced notice)
# Career Objective
Dedicated and results-oriented professional seeking to contribute to a dynamic retail or hospitality team. I aim to bring my skills, positive attitude, and commitment to excellence while continually learning and growing in a fast-paced environment.
# Key Skills
- Exceptional customer service and interpersonal skills
- Strong leadership and team management experience
- Proficient in Microsoft Excel, Word, PowerPoint, and basic POS systems
- Inventory management and stock control expertise
- Skilled in conflict resolution and problem-solving
- Excellent communication skills (written and verbal)
- Time management and multitasking in fast-paced environments
- Ability to adapt quickly and work efficiently under pressure
- Attention to detail and commitment to quality
- Training and mentoring new team members
- Fluent in English and Vietnamese
- **Certified in RSA and RCG**
- **Valid driver’s license and access to a car**
# Education
**Advanced Diploma in Hospitality Management**
2020 – Present
**Diploma in Project Management**
2018 – 2020
**High School Certificate**
Strathfield Girls High School, 2018
# Professional Experience
Store Manager : Chatime, Warringah Mall | 2020 – Present
- Successfully managed all aspects of store operations, ensuring smooth daily workflows.
- Monitored inventory levels and coordinated supply orders to meet customer demands efficiently.
- Supervised and trained a team of employees, fostering a culture of teamwork and professionalism.
- Enhanced customer experience by addressing concerns promptly and resolving issues with diplomacy.
- Implemented quality control measures to maintain product standards and store cleanliness.
- Managed cash handling procedures, reconciled tills, and prepared daily financial reports.
- Conducted performance evaluations and provided constructive feedback to improve staff performance.
Store Manager: BunMe, Surry Hills | 2019 – 2020
- Oversaw daily operations, including staffing, inventory, and customer service excellence.
- Improved sales by implementing effective marketing strategies and upselling techniques.
- Built strong relationships with customers to ensure repeat business and positive word-of-mouth.
- Trained new team members on food preparation, safety protocols, and company policies.
- Analyzed sales data to identify trends and opportunities for increasing revenue.
- Ensured compliance with health and safety regulations and maintained a clean work environment.
Shift Supervisor: KFC, Ashfield | 2018
- Led a team during busy shifts, ensuring efficient food preparation and excellent customer service.
- Delegated tasks effectively to meet operational goals and reduce wait times.
- Tracked inventory levels and assisted in placing restocking orders to avoid shortages.
- Maintained detailed records of shift activities, including sales and staff performance.
- Provided on-the-job training to new hires to improve team productivity.
- Handled escalated customer complaints and implemented solutions to resolve issues promptly.
Waitress: Kaiza Izakaya | 2020
- Delivered high-quality service to customers by taking accurate orders and ensuring prompt delivery of food and beverages.
- Provided recommendations on menu items and answered questions about dishes and drinks.
- Worked closely with kitchen staff to ensure accurate order fulfillment and timely service.
- Maintained a welcoming and clean dining environment, enhancing the customer experience.
- Assisted with setup and cleanup during restaurant opening and closing hours.
- **Leveraged RSA and RCG licenses** to ensure compliance with alcohol and gambling regulations.
Team Member & Customer Service: Mr. Nam Vietnamese Restaurant & KFC** | 2016 – 2017
- Delivered outstanding customer service by greeting guests, answering questions, and ensuring satisfaction.
- Assisted in food preparation, including assembling rolls and cooking dishes to order.
- Ensured compliance with hygiene and food safety standards in all aspects of service.
- Worked collaboratively with team members to ensure smooth service during peak hours.
- Handled cash transactions and operated the POS system with accuracy.
# Achievements:
- Maintained excellent attendance at Strathfield Girls High School.
- Participated in extracurricular activities, including the debating club, school choir, and peer support.
- Contributed to charity events such as the Salvation Army Appeal and Clean-Up Australia Day.
- Recognized for consistently achieving customer satisfaction goals and exceeding performance targets.
# Strengths:
- Highly adaptable and quick learner, able to thrive in dynamic environments
- Strong work ethic with a commitment to punctuality and reliability
- Proactive in identifying areas for improvement and implementing solutions
- Demonstrated ability to build strong relationships with colleagues and customers
- Passionate about continuous learning and professional development